Privacy Policy

Belora Handcrafts respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, how we use it, and how customers can contact us regarding privacy-related questions.

Information We Collect

When you place an order, contact us, or submit an enquiry, we may collect information such as:

• Full name
• Email address
• WhatsApp or phone number
• Delivery address
• Order details
• Message or enquiry details
• Pickup or delivery preferences

How We Use Your Information

We use your information to:

• Process your order
• Arrange delivery or pickup
• Contact you about your order
• Respond to customer enquiries
• Provide scent guidance or product support
• Manage returns, damage reports, or cancellation requests
• Improve customer service

WhatsApp Communication

If you contact Belora Handcrafts by WhatsApp or provide your WhatsApp number during an order or enquiry, we may use WhatsApp to communicate with you about your order, delivery, pickup, or product-related questions.

Sharing Information

We may share only the information needed to complete your order or support request.

This may include sharing your name, phone number, and delivery address with the delivery person or service responsible for completing your delivery.

We do not sell customer personal information.

Order and Enquiry Records

Belora Handcrafts may keep order and enquiry records for customer service, order follow-up, and internal business purposes.

Data Security

We take reasonable steps to protect customer information from unauthorised access, misuse, or loss.

However, no online system can be guaranteed to be completely secure.

Customer Rights

Customers may contact Belora Handcrafts to ask questions about their personal information or request correction of inaccurate details.

For privacy-related questions, please contact:

Email: belora-handcrafts@outlook.com
WhatsApp: 0501666099

Policy Updates

Belora Handcrafts may update this Privacy Policy from time to time. Any updates will be posted on this page.