Refund policy

Please read our Refund Policy carefully before placing your order.

Change of Mind

As candles are personal-use products, Belora Handcrafts does not accept general returns for change of mind or scent preference. Opened or used candles are generally not returnable. This does not affect any rights available to you under applicable UAE law.

Damaged, Defective, Incorrect or Incomplete Orders

If an item arrives damaged, defective, incorrect or incomplete, please contact Belora Handcrafts as soon as reasonably possible, preferably within 24 hours of delivery, with your order details and clear photographs where applicable.

This notification period does not limit any rights available to you under applicable UAE law.

After review, Belora Handcrafts will provide an appropriate remedy, which may include replacement, refund to the original payment method, or another remedy agreed with the customer, subject to applicable UAE consumer-protection law.

Store credit may be offered as an option where the customer agrees to it.

If a physical return is approved, Belora Handcrafts will cover the return shipping cost.

Cancelled Orders

If an order is successfully cancelled before dispatch, any amount already paid will be refunded to the original payment method. Processing times may depend on the payment provider. Please see our Cancellation Policy.

Non-Returnable Items

Opened or used candles, except where applicable law provides otherwise
Products damaged after delivery due to misuse, accident, improper handling or failure to follow the provided care instructions, except where applicable law provides otherwise
Products returned without prior approval, unless applicable law provides otherwise